> For the complete documentation index, see [llms.txt](https://brightwind.gitbook.io/brighthub-user-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://brightwind.gitbook.io/brighthub-user-docs/reference-user-manual/brighthub-organisations/organisation-data-monitoring/brighthub-mailbox-folder.md).

# BrightHub Mailbox Folder

Once you have [configured your Microsoft Exchange Data Retrieval Method and added the credentials to BrightHub](/brighthub-user-docs/reference-user-manual/brighthub-organisations/organisation-data-monitoring.md), you should ask the installer to send the daily data emails to the address of your mailbox.

Once you receive the first email with a raw data file from the logger, you should [create a BrightHub station](/brighthub-user-docs/station-setup-guide/create-a-brighthub-station.md).

Next, configure [data retrieval](/brighthub-user-docs/data-monitoring-guide/data-retrieval-setup.md) by selecting your data retrieval method from the dropdown for 'Data Retrieval Name'. 

{% hint style="info" %}
Note that your data retrieval method will only appear as an option from the dropdown if you have added it to your organisation and if you have admin permissions and are the owner of the BrightHub station.  
{% endhint %}

If you have set up the mailbox correctly, it should have the following structure on outlook:

* **Inbox**: this is the main folder for incoming emails from the logger. 

By default, this folder is called **Inbox**, unless you specified an alternative 'Mailbox Folder' when adding the data retrieval method (for example, the 'Mailbox Folder' is called 'BrightHub Inbox' in the image below):

<figure><img src="/files/oGvztuLfMGK2jZC7ZtNX" alt=""><figcaption></figcaption></figure>

* **Processed:**

In the 'Processed' folder, there should be one subfolder per BrightHub station with active data retrieval. Each folder should be named with the unique alpha-numeric identifier of the BrightHub station that is used in the station URL.

* **Unidentified:**

The 'Unidentified' folder should be organised by subfolders named by the logger type, e.g. 'Kintech' or 'Ammonit'.&#x20;

The subfolders by logger type may only appear if you have received an unidentified email from that logger type, that is to say, these folders are only generated as the need arises.

Any emails which are received by the **Inbox** which are not retrieved to a BrightHubs station should end up in 'Unidentified' - this is a good first place to check if you are missing data on BrightHub. If an email ends up in 'Unidentified', it is likely due to one of the following:

1. A change in the subject line text or email address from which the email was sent.
2. A new replacement logger resulting in a different subject line.
3. A new logger, for which you have not yet set up a BrightHub station.


---

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